Entertainment Earth Reviews

i have recently bought masters of the universe figures from them, havent bought anything from this company in years but since the toys are almost non existent in stores this and bigbadtoystore are the only places to get them. i put in several large orders through them, they will only ship out one figure out of a large order and charge you a hefty shipping like freaking 40 dollars to ship out one figure and they will never ship out the rest of your order. im going to the better business bureau and file a complaint against this scam company.

First time with the store and an awful experience. I preordered and the store charged me 1.25 USD any time and cancelled the same order 4 times before contacting me. Not recommended.

I received a damaged Funko pop of Sub Zero. I called up Entertainment Earth to report my issue and spoke with representative Donald. Let me tell you, “Outstanding/Excellent” customer service. THANK YOU DONALD!!!!!!!!!!!!
Give that man a RAISE!!!
Customer,
Anthony (NYC)

I've ordered 2-3 times from EE and every time there was a delay in shipping. As a matter of fact I'm still waiting on 5 items I ordered back in October of 2020. One item in particular said it would ship in February 2021, then March, then May, etc. and now it's not expected till August of 2021. In the meantime I've found 4 of the 5 items elsewhere. Overall I'm not impressed and likely will not order from here again.

Donald has amazing customer service skills, always going the extra mile to make our experience great.

update 4/23/21
I recieved my order and I was charged an additional $15 in fed ex fees that I did not select myself. This has not been addressed or rectified. Please make this right. I'm very upset.
This review is in regards to the most polite, friendly and helpful individual I've ever had pleasure of speaking with. Customer service wizard Donald Tapia went above and beyond in every facet to assist me today with all of my concerns and inquires on existing Star Wars Vintage Collection figure orders in a coherent quick matter as well as providing quicker shipping information!

I can truly say dealing with Entertainment Earth for my Collectables has been great.
I appreciate they don’t over commit pre order items, which makes me comfortable I will get the products as expected.
I constantly get great customer service from Donald T. He always has the right solution to my concerns.
I can say the current shipping methods/partners needs improvement.

It was superb. I was having troubles with your online website and they were able to troubleshoot for me and get things corrected. Thank you so much.

I placed an order for a Ahsoka Tano Rebel black figure, with process and shipping this $21 figure came out closer to $40. After getting confirmation that it had arrived, I thought it strange since it was back ordered. So seeing my mailbox and opening the package wonder why it was small for a black figure I find that it is Ahsoka but they sent me a Funko pop. I immediately emailed *******@entainment to get a we will reach out to you in 5 business days. The sad part is that now we are heading into April and I have not heard from them. I called their helpline at 8:50am only to be placed on hold for over 11 minutes to the say leave a voicemail. Thinking maybe to get a call say 10,11, or even 12 I get a call at 5:15pm and ended up missing the call to again go through and wait again after 5 minutes I had enough. I had many other pre-orders with them and after this frustration I decided to cancel all my preorders. I get the Covid thing but answering an email shouldn't take that long and letting it go now close to a month is out right ridiculous. I will not be ordering from them again moving forward.

Donald help me with my questions and was really generous and I appreciate his help!

WOW!!!
Donald Tapia IS BY FAR ONE OF THE BEST CUSTOMER SERVICE REPS I HAVE EVER HAD TO TALK WITH.
Usually the a rep says how can I help... That's so unfortunate but, sorry I cannot help you with that.
Ya man Don was on point and made the call very enjoyable. What do I mean by that, well let me explain.
He started off the call as per a standard opening and got my info and then apologized for the inconvenience this put me through (I'm thinking the only inconvenience was having to call and get this taken care of). He then went on to ask how I was doing and stated to make the call more personable... EVER employee in customer service should do this. He then went on to making the conversation about a related topic to me and himself (Not the norm... But should be). in the mists of our conversation, he got all the information to take care of my issue and then went through a gambit of things to help ensure that it doesn't happen again... That's how it should be done!!! Giving that reassurance that this time things will be better and thats what the company strives for... to be better. Outstanding!!! he was kind, courteous, polite, well mannered, knowledgeable, timely, efficient, and overall made me feel as if it was his fault and was doing everything to fix it... even though I know it wasn't. Well played Don!! Donald is exactly how you want your reps to act towards customers. every employee can learn from this man and SHOULD LEARN FOR HIM!. he set the bar high... I feel bad if I have to talk with anyone else and they cannot uphold a standard that Don made.
He should be in charge of training or hold a leader/supervisor/manager role.
All in all very happy with my support!
Thanks again Donald for taking care of me and not just doing the job!!!

I always appreciate how helpful and great entertainment earths customers are with me over the phone. They always help me out and resolve my issue. I love entertainment earth and the funko pops they sell. I also appreciate Donald Tapia being a great sales rep!